I’ve spoken to a few marketers and entrepreneurs recently about reinvigorating old customers in more transactional sales. These types of sales can be layups if done right, and though, would likely not yield 100% conversion, these opportunities can still have a high conversion rate. At least, if customers had a positive experience before.

In one case, a mooted marketing campaign involved a give-away with minimal reward but to buy a new “package” would’ve required planning and an investment over several thousands of dollars. In fact, this type of sale was more luxury-oriented and highly experiential. Though the marketing ploy could’ve been fun, I didn’t feel it would bear much fruit. More importantly, there was a better opportunity—create a campaign around the customers’ prior experiences.  

This luxury service offering meant the cost of acquisition could be higher. This also meant there was a good opportunity to leverage more personalized messaging. A more effective campaign would be to lean on the prior experience. That is, provoke the customer to think back and relive the experience. Building on the pleasurable experience will entice the customer back.

In traditional B2B sales, building a sales opportunity involves provoking the pain point. Then, show the customer how a proposed solution would relieve the pain.

Play up the emotional experience.

I’ve recently talked to the leaders of a couple professional organizations. One goal the organizations share is bringing like-minded professionals together to share knowledge – call it networking. Of course, growth is the goal. However, there are a couple challenges that exist when it comes to these types of organizations. 

  1. How to attract the “doers” and the “knowledge workers” from industry, not just those who sell and service them. Much like trade shows, events can quickly deteriorate away from knowledge transfer and selling exercises. Thus, the industry workers of the ecosystem become underrepresented.  
  1. Build an events calendar and annual strategy that member will attend. What do the members care about? Or more importantly, what events would members attend?  

I admit the first challenge is a very difficult one. I’m getting introduced into these organizations from my role as a solutions provider. Though, my purpose is to network and learn more about my industry and my customers, not to directly sell at any event. But I remember, too, when running spaces at trade shows for Body Boss, it was clear that we were vendors. However, events in the professional strength and conditioning industry were filled 75%+ of industry doers – the coaches and trainers. There was a small portion of solution and services providers, but there was a clear value for coaches to keep attending events without being inundated by sales people. In the business world, the ratio can be flipped. 

The second challenge is a great opportunity. It requires knowing the members. In many ways, this also represents a wonderful time to rebuild a foundation. This may require culling a membership list. However, it provides for a more targeted, engaged member base.  

How the organizations get to know the members can be done in many ways. One simple way is simply running surveys. Flesh out what questions need to be answered to build a strategy and calendar where there will be more certainty of audience. As the members become more engaged, growth of the base will also occur. But it all comes from knowing the audience. 

And by knowing the audience, events can become more focused on in-the-industry knowledge with clear agendas to share knowledge. With a focus on content and context, more time will be spent on knowledge sharing and transfer – less time on sales-y networking. That’s possible, too. 

There’s so much I want to learn. I wanted to write about a couple tools I use to help me write. Then, I thought more about other tools I use to help me do things. That progressed to what these tools do. That then progressed to the areas of business, especially, I want to learn more about. For fun, here are areas I would like to level up in:

  • Writing, or more specifically, copywriting. I want to strengthen my ability to, not necessarily blog, but create interest and buying intention-content. This can be in the form of long form content like white papers or shorter form of blog posts to even ads. Right now, structurally, I like to use tools like Hemingway App or Yoast SEO while I post from WordPress.
  • Search Engine Optimization (SEO). This fits real well with copywriting above. I’m not always interested in being the individual contributor for marketing collateral, but given my interest to continue building companies, largely from the ground up, I am happy to: (1) roll up my sleeves to do the work, and (2) mentor young marketers. I believe content will continue to play a big role in driving customers. Meanwhile, driving organic traffic will play a big role in that.
  • Design, specifically, photo editing and graphic design. I do a lot of graphic creation and some light photo editing for sales and marketing – collateral, website, other. I’ve developed quite a bit of know-how with PowerPoint. Folks laugh that I’m able to do so much in PowerPoint, but to do cleaner, more scalable designing, I need a better grasp for more powerful tools like Adobe Illustrator.
  • Sales, of course. I am not in a specifically sales role now at AUTIT. However, I do get pulled in often because of my background. And no matter what, I will be selling our software today, our vision, a future startup, etc. Sales is always evolving.

Most of my interests above are to help me be both a better marketing leader and individual contributor. Right now, I have the basics covered. I’m able to do well, but I’m not able to do great. Meanwhile, the ability to know how to evaluate great either as a reviewer or doer would go a long way towards ensuring what needs to get done is done well.

Next: take some formal steps to level up like a “Codecademy” type of process.

What are some areas you’d like to level up in? How would you go about leveling up?