CNBC reported a few days ago how Robert Wang, founder and CEO of the company behind Instant Pot, still reads all (more likely most) of customer reviews on Amazon (article link). That totals almost 39,000 reviews of the invention he launched almost 7 years ago modernizing the original Crock-Pot.
Wang looks to customer reviews as sources of inspiration and quality assurance. For example, Wang cites reviews for the inspiration to build the Bluetooth-connected iteration of the beloved Instant Pot.
Instant Pot’s Amazon-first sales channel has enabled Wang to spend little on advertising and focus almost strictly on product. This strategy has helped the Instant Pot to sell over 215,000 units on Amazon’s Prime Day recently. Yes, that’s in hundreds of thousands. Impressive.
Wang is not a business man by trade (or entrepreneur); though, Wang did cofound a messaging company prior to Instant Pot (before being forced out.) Instead, Wang is an engineer. He and his cofounders focused on the product. They made the product great with smart marketing tactics (leveraging social media).
Make a great product. Delight customers. Be opportunistic.