- Does not need to be the one with the original idea. Instead, he embraces ambiguity in the direction of the company, and is excited for the opportunity to grow (scale)
- Instills processes to complement startup scrappiness with structure. The startup, in this case, has product-market fit, revenue, and a sense of the future direction – prime opportunity for a scaler. As an early-stage startup, processes are more machine gun spray. With maturity, the scaler focuses the company on a clearer target
- Supports structure by promoting and hiring the right team members. The scaler identifies non-contributing links and removes them while filling gaps with trusted colonels from outside or promoting from within
- Balances the values and ethos of the startup with structure and governance. As a company starts to scale, structures will develop to support growing lines of communication, product development, marketing and sales, etc. Delegation and accountability is shifted to provide effective lines of leadership and support
Some entrepreneurs thrive on building companies from scratch but are less interested at some level of maturity. For the benefit of the company and its stakeholders, it’s important to realize the gaps in the team via the management team or simple self-awareness. Then, augment the team with complementary leaders to grow efficiently.